Terms and Conditions

Welcome to Prism Travels. By accessing our website https://prismtravels.co.in/ or booking any of our services, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our services.

1. Services Offered

Prism Travels provides car rental services including local sightseeing, outstation travel, airport transfers, luxury car rentals, and tempo traveller services. All services are subject to availability.

2. Booking & Confirmation

• Bookings can be made via phone call, WhatsApp, or through our website enquiry form.
• A booking is confirmed only after payment confirmation by Prism Travels.
• Customers must provide accurate travel details at the time of booking.

3. Pricing & Payments

• All prices are communicated in advance and are subject to change based on route, duration, and vehicle type.
• Any additional usage beyond the agreed terms (extra hours, extra kilometers, tolls, parking, night charges) will be charged separately.
• Payments must be made as per the agreed payment mode and timeline.

4. Cancellation & Refunds

Cancellations and refunds are governed by our Refund & Cancellation Policy, available on the website. Prism Travels reserves the right to apply cancellation charges based on the timing and nature of the booking.

5. Vehicle Usage

• Vehicles are provided strictly for the agreed travel purpose.
• Customers are responsible for any damage caused due to misuse or negligence during the trip.
• Smoking, alcohol consumption, or illegal activities inside the vehicle are strictly prohibited.

6. Driver & Safety

• All vehicles are operated by trained and verified drivers.
• Prism Travels is not responsible for delays caused by traffic, weather, road conditions, or government restrictions.
• Customers must follow all safety instructions provided by the driver.

7. Customer Responsibilities

• Customers must carry valid identification during the journey if required.
• Any changes in itinerary must be communicated in advance.
• Prism Travels shall not be liable for loss of personal belongings during travel.

8. Third-Party Factors

Prism Travels is not responsible for service disruptions caused by third parties, natural calamities, strikes, or unforeseen circumstances beyond our control.

9. Website Usage

• Content on this website is for general information only and may be updated without notice.
• Unauthorized use of website content may give rise to a claim for damages.

10. Limitation of Liability

Prism Travels shall not be liable for indirect, incidental, or consequential damages arising from the use of our services or website.

11. Modifications to Terms

Prism Travels reserves the right to update or modify these Terms & Conditions at any time without prior notice. Continued use of our services implies acceptance of the updated terms.

12. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of Lucknow, Uttar Pradesh courts.

13. Contact Information

For any questions regarding these Terms & Conditions, please contact us:

Prism Travels
📍 Krishna Nagar, Alinagar Sonhara,
Lucknow, Uttar Pradesh – 226008, India

📞 Phone / WhatsApp:

• 9696777709
• 8299571745

🌐 Website: https://prismtravels.co.in/